Our After-Sales Services
Technical Support
You can reach our technical support by phone under the extension +49 2871 281 1111 and via e-mail to service@huebers.de.
Extended Hotline up to 24/7
As part of a maintenance and service contract, you have the option of arranging round-the-clock support. This means our service department is at your disposal by phone 24 hours a day, up to 7 days a week.
Remote Support
In order to the service communication by phone as effective as possible, our service staff can access your system remotely to check its operating status and perform an online quality control. This enables fast and above all well-founded technical diagnosis and support. The access of our employees is exclusively limited to the parameters and logging data of the plant in question. In addition, access of course requires your consent and the appropriate setup of the plant.
Worldwide Service Deployments In case malfunctions or other problems cannot be rectified by telephone/remote support, our service department organizes worldwide deployments of our own technicians on site at the affected plant. The reaction and lead times for these deployments are extremely short. Depending on the time of contact, in urgent cases our technicians will make their way to you the same day if possible.
Instruction and Training The instruction of plant operators and maintenance personnel in the course of the commissioning of plants at the customer’s site is a matter of course for us. However, there is also the possibility to arrange additional retrospective training and instruction sessions. These are recommended, for example, after enhancements or alterations of plants as well as personnel changes at the customer.
